Full Description
SECONDS: These ties are heavily discounted because they haven't passed the quality inspection. In most cases, this is because the internal wire does not come to the end of the tie so the last couple of inches are floppy. In other cases, the wire has come just slightly too far and is only just visible at the end. In both cases, this doesn't affect their use providing you've followed the size guide and have the right size for your volume of dreads. Please note, these are not eligible to be returned or refunded.
We use high quality New Zealand wool and finish the tie off with a tapestry criss cross thread. They are soft and won't snag your hair yet still sturdy enough to secure your dreadlocks up and out of the way.
These ties measure 50cm long and approximately 1cm thick - being handmade there may be small variations to this.
Size Guide:
40cm long Dread Ties are ideal for thinner dreads with less volume or for tieing back only some of your dreads.
50cm long Dread Ties are ideal for holding dreadlocks in a pony tail.
60cm long Dread Ties are ideal for tieing back thick dreads in a pony or for wrapping them around a dread bun.
Shipping & Returns
All orders are dispatched within 24hrs of receiving payment, Monday through Friday via Australia Post.
Within Australia
Regular Post ($6.95 flat rate for any size order).
Express Post ($10.95 flat rate for any size order).
International
The shopping cart will automatically work out your shipping costs based on the weight of your order and advise you before payment is required.
New Zealand orders on average take 7-12 working days.
For all other countries, please allow approximately 10-15 working days.
Customs processing and clearance in your country may impact this timeframe by a few days.
Returns Policy - (Damaged Items / Change of Mind)
We accept returns when they are arranged within 30 days of receiving your order.
To be eligible for a return:
- Items must be in their original condition, unused, and unaltered
- Returns must be approved before being sent back
How to Arrange a Return
Please email contact@dreadlocks.com.au within 30 days of receiving your order to arrange your return. Returns sent without prior approval may not be accepted. Once your return is accepted, please ensure it it is sent back within 7 days of acceptance.
Return Shipping
Return shipping costs for 'Change of Mind' are the responsibility of the customer
If the return is due to an error on our part (e.g. faulty or incorrect item), we will cover the return shipping costs
Refunds
Once your return is received and inspected, refunds will be processed within 5 business days. Refunds will be issued to the original payment method.
Redelivery - (Incorrect Address / Non-Collection / Lost)
In the event we have been given an incorrect mailing address or the package is not collected, we are happy to resend your order to another address if/when it is returned to us. A redelivery fee will apply which will be the actual shipping cost, no admin restocking fees will be charged.
Lost in Transit
Occasionally, delays may occur. If your parcel has not arrived 10 business days after the estimated delivery date, we can escalate the matter with Australia Post for investigation. Depending on the outcome, we will either resend your order or issue a refund.
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