All orders are dispatched within one business day via Australia Post.

Regular Post $6.95 flat rate for any size order.

Express Post $10.95 flat rate for any size order.

Please refer to www.australiapost.com.au  for a shipping time-frame estimate. Your parcel will be lodged from postcode 4221.

The shopping cart will automatically work out your shipping costs based on the weight of your order and advise you before payment is required.

New Zealand orders on average take 7-12 working days.

For all other countries, please allow approximately 7-15 working days.

Customs processing and clearance in your country may impact this timeframe by a few days.

Damaged Items

We accept returns when they are arranged within 7 days of receiving your order.

To be eligible for a return:

• Items must be in their original condition, unused, and unaltered
• Returns must be approved before being sent back.

How to Arrange a Return 

Please email contact@dreadlocks.com.au within 7 days of receiving your order to arrange your return. Returns sent without prior approval may not be accepted. Once your return is accepted, please ensure it it is sent back within 7 days of acceptance.Return Shipping

If the return is due to an error on our part (e.g. faulty or incorrect item), we will cover the return shipping costs

Refunds Once your return is received and inspected, refunds will be processed within 5 business days. Refunds will be issued to the original payment method.

Lost in Transit

Occasionally, delays may occur. If your parcel has not arrived 10 business days after the estimated delivery date, we can escalate the matter with Australia Post for investigation.

• If Australia Post advises the item has been lost, we will either resend your order or issue a refund.
• If Australia Post confirms delivery with tracking provided, the item is considered successfully delivered.  We unfortuantely cannot take responsibility for goods lost, stolen or misplaced after delivery has been confirmed.

In the event we have been given an incorrect mailing address or the package is not collected, we are happy to resend your order to another address if/when it is returned to us. A redelivery fee will apply which will be the actual shipping cost to your destination.

We accept 'Change of Mind' returns when they are arranged within 7 days of receiving your order.
 To be eligible for a return:

• Items must be in their original condition, unused, and unaltered
• Returns must be approved before being sent back.
• A 10% restocking fee applies to 'Change of Mind' returns.

How to Arrange a Return Please email contact@dreadlocks.com.au within 7 days of receiving your order to arrange your return. Returns sent without prior approval may not be accepted. Once your return is accepted, please ensure it it is sent back within 7 days of acceptance.
 Shipping

Return shipping costs and any re-shipping costs (for exchanges) are the responsibility of the customer.

Refunds Once your return is received and inspected, refunds will be processed within 5 business days. Refunds will be issued to the original payment method, minus the restocking fee.