Full Description
Seconds / Damaged Stock
The labels on the products are damaged (bubbled, peeling or our old labels). The products themselves are in perfect condition.
Limited stock until sold out.
Shipping & Returns
All orders are dispatched within 24hrs of receiving payment, Monday through Friday via Australia Post.
Within Australia
Regular Post ($6.95 flat rate for any size order).
Express Post ($10.95 flat rate for any size order).
International
The shopping cart will automatically work out your shipping costs based on the weight of your order and advise you before payment is required.
New Zealand orders on average take 7-12 working days.
For all other countries, please allow approximately 10-15 working days.
Customs processing and clearance in your country may impact this timeframe by a few days.
Returns Policy - (Damaged Items / Change of Mind)
We accept returns when they are arranged within 30 days of receiving your order.
To be eligible for a return:
- Items must be in their original condition, unused, and unaltered
- Returns must be approved before being sent back
How to Arrange a Return
Please email contact@dreadlocks.com.au within 30 days of receiving your order to arrange your return. Returns sent without prior approval may not be accepted. Once your return is accepted, please ensure it it is sent back within 7 days of acceptance.
Return Shipping
Return shipping costs for 'Change of Mind' are the responsibility of the customer
If the return is due to an error on our part (e.g. faulty or incorrect item), we will cover the return shipping costs
Refunds
Once your return is received and inspected, refunds will be processed within 5 business days. Refunds will be issued to the original payment method.
Redelivery - (Incorrect Address / Non-Collection / Lost)
In the event we have been given an incorrect mailing address or the package is not collected, we are happy to resend your order to another address if/when it is returned to us. A redelivery fee will apply which will be the actual shipping cost, no admin restocking fees will be charged.
Lost in Transit
Occasionally, delays may occur. If your parcel has not arrived 10 business days after the estimated delivery date, we can escalate the matter with Australia Post for investigation. Depending on the outcome, we will either resend your order or issue a refund.
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